We are happy to exchange or refund any unused item that is returned to us within 14 days of receipt as long as it is in its original packaging and meets the requirements below:

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. Lingerie and items of clothing are non refundable and non exchangeable.

Please print off and fill in a returns form when sending goods back to us.

Please remember to include your order number which starts with an F. and is on the packing slip in the box with your goods.

You can download the returns form here – Bondage Bunnies – Returns Form.

Please send the goods and your returns form to the address below, ensuring you have proof of posting and a tracking number:

Returns Department
PO BOX 228
Hitchin
Herts
SG4 0WW
United Kingdom

All items that meet the returns policy set out above will be refunded within one working day of us receiving it.

We strive to make sure all the items we supply are of the highest quality but if you do receive an item that is faulty please contact us for our freepost address to return the item to us for an exchange or full refund.